SHIPPING METHOD

We ship via the least expensive, not necessarily the fastest, carriers. If distributors have a preferred carrier, we welcome the information and will ship via that carrier. For basic ground transportation services, the distributor may be asked to pay a premium for custom selected carriers. The distributor will be required to pay the entire Freight Services charge for any shipments using expedited ground transport or air transport services.

SHIPPING POINT

All shipments are FOB Quorum International’s warehouse, Ft. Worth, Texas.

STOCK ITEMS

We list and show products in our catalogs for identification purposes only. In order to improve our products or to comply with code requirements or changes, we reserve the right to alter product design and/or construction without notice.

SHORTAGE CLAIMS

Any claim for shortage must be made to us within 3 days of delivery.

FREIGHT CLAIMS

We assure that products are in good condition prior to packing and shipping. We are not responsible for shipments after they leave our warehouse. The carrier signs for acceptance at that time. Customers must examine all arriving shipments for evidence of damage or breakage, and must refuse acceptance or file a claim with the carrier for compensation. UNDER NO CIRCUMSTANCES CAN QUORUM INTERNATIONAL BE RESPONSIBLE FOR DAMAGE IN U.P.S./FED EX SHIPMENTS.

RETURNED GOODS

Merchandise Returned for Credit --- must be accompanied by a returned merchandise authorization (RMA) number issued by us within 90 days of our invoice date. Merchandise must be returned, freight prepaid, in its original factory sealed packaging and is subject to a 25% restocking fee. Discontinued, non-standard or unsalable merchandise will not be accepted as returned goods for credit.

Merchandise Returned Under Warranty for Credit --- must be accompanied by a return merchandise authorization (RMA) number issued by us within the warranty period. In addition, ceiling fan warranty claims made by our dealers on behalf of end users must be accompanied by a copy of the end user’s dated proof of purchase as evidence of warranty validity. Merchandise must be returned, freight prepaid, in its original factory packaging. Merchandise that has been modified, or is missing parts, or that is not in its original packaging will be repaired and returned freight prepaid (if the warranty claim is approved). If merchandise cannot be repaired, credit will be issued at the invoiced value, less the value of any missing parts.

DROP SHIPMENTS

We reserve the right to refuse drop shipment or pick-up orders that are bound for destinations outside the distributor’s regular or assigned selling or service area. Drop shipments are subject to additional charges and, at Quorum International’s discretion, may not be eligible for our Freight Services Program.

FREIGHT SERVICES PROGRAM

Freight Services are allowed on purchases of any combination of Quorum International products having a combined total value of $2000 if the invoice is paid in full within the dating terms of the sale. All Freight Service allowed orders are shipped prepaid and add. If the invoice is paid within its dating terms, the customer may deduct the Freight Services charge. If an order is shipped freight collect, then a copy of the paid freight bill must be included with payment or the freight deduction will not be allowed. This Program applies only to basic ground transportation for the shipment of single orders made to one destination at one time within the Continental U.S. This Program does not apply to expedited ground transport or air transport of a distributor’s order nor to Accessorial Charges (i.e., additional services requested by the consignee from the carrier) and, at Quorum International’s discretion, may not apply to any type of transport of a distributor’s drop shipment order.