RETURNED GOODS

Merchandise Returned for Credit --- must be accompanied by a returned merchandise authorization (RMA) number issued by us within 90 days of our invoice date. Merchandise must be returned, freight prepaid, in its original factory-sealed packaging and is subject to a 25% restocking fee. Discontinued, non-standard, or unsalable merchandise will not be accepted as returned goods for credit.

Merchandise Returned Under Warranty for Credit --- must be accompanied by a return merchandise authorization (RMA) number issued by us within the warranty period. In addition, ceiling fan warranty claims made by our dealers on behalf of end users must be accompanied by a copy of the end user’s dated proof of purchase as evidence of warranty validity. Merchandise must be returned, freight prepaid, in its original factory packaging. Merchandise that has been modified, or is missing parts, or that is not in its original packaging will be repaired and returned freight prepaid (if the warranty claim is approved). If merchandise cannot be repaired, credit will be issued at the invoiced value, less the value of any missing parts.